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Operations Manager

Four Hands is looking to hire an experienced Operations Manager to be responsible for managing all facets of the daily operations of the Four Hands warehouse facilities.  A strong candidate will be a tactical leader with a strategic mindset that will be able to elevate Four Hands’ warehouse environments to the next level.  This person will be expected to drive improvements across the Operations segment and be a change agent within their department.  This is a key role on the Four Hands Operations team that will have a different impact on Four Hands’ ability to deliver our products to our customers in an efficient and successful manner.  The Operations Manager will report to the Vice President of Operations.

IN THIS ROLE

  • Direct the activities and oversee the day-to-day operations of multiple warehouses
  • Limit inventory risks throughout operation by insuring:
    • All department processes and procedures are followed and updated, as needed
    • Building security processes and procedures are followed and CTPAT compliant
    • Regular cycle counts and audits occur
  • Monitor and maintain all trucks and warehouse equipment to include PM schedules, DOT files, and carrier requirements
  • Establish and report on warehouse metrics to drive continuous improvement
  • Manage hiring, training and supervision of warehouse operations staff
  • Establish goals, operational procedures, objectives and position responsibilities for direct reports
  • Analyze operations and develop/recommend/implement continuous operational improvements
  • Own local vendor relations and contract negotiations
  • Establish, meet, track and report on operational budgets and goals
  • Insure compliance with all local and federal agencies including but not limited to OSHA, TWC, AFD and the City of Austin
  • Manage work schedules according to fluctuating customer demand
  • Maintain a positive and safe working environment for employees
  • Insure cleanliness is ingrained in warehouse culture

THE IDEAL PERSON

  • Bachelor’s degree required or 10+ years in Distribution Management experience
  • Extensive warehouse/distribution operations experience with a track record of success
  • Self-directed individual who is able to work in an environment with multiple accountabilities and multiple internal customers
  • Able to manage, lead and develop operational staff
  • Able to effectively interact with all aspects of the business (internal as well as external customers)
  • Proactive and decisive leader with excellent communication skills
  • Solid financial and analytical skills including sound business judgement
  • Passionate advocate for continuous improvement and customer service
  • Highly developed and disciplined in work ethic, accountability and follow through
  • Superior organizational skills
  • Expert user of Microsoft Office products (Outlook, Word, PowerPoint and Excel)
  • Furniture experience a plus
  • Third-party logistics experience a plus
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